Terms & Conditions

Eko provides services through a Business Correspondent (BC) model:

• Eko becomes the BC of Banks/Financial Institutions
• Eko appoints BC agents (retail merchants) who deposit initial capital to start the business
• Eko provides equivalent e-money trading balance on its portal
• Distributors collect cash from retailer outlets and deposit in Eko's bank account

Use of Eko's services is subject to RBI KYC policy. Eko will collect, verify, and securely maintain personal identification details before any services are delivered.

If you provide false or inaccurate information, Eko reserves the right to cancel or not effectuate the transaction.

Eko is not responsible for transaction failures caused by the fault of partner Banks or Financial Institutions. Eko is responsible for customer service aspects and acts of its agents.

You agree to indemnify Eko, its affiliates, contractors, employees, officers, directors, agents, and third-party suppliers from all claims, damages, and liabilities arising out of misuse or violation of these T&Cs.

Eko's maximum aggregate liability is limited to the amount of the transaction in question.

Eko is not liable for delays or failures caused by circumstances beyond its control including acts of government, pandemics, war, natural disasters, or third-party service failures.

These T&Cs are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of courts at Gurugram, Haryana, India.

These T&Cs set forth the entire understanding between you and Eko.